Privacy Policy
How we collect, use, and protect your personal information.
Effective Date: March 31, 2025
Last Updated: March 31, 2025
App Name: SuperHomes
Company: SuperHomes Solutions Limited
Contact Email: info@superhomes.co.ke
1. Introduction
SuperHomes is committed to protecting your privacy and ensuring transparency in how we collect, use, store, and share your personal information. This Privacy Policy explains the data practices for users of the SuperHomes mobile application available on iOS and Android.
By using our app, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the app.
2. Information We Collect
We may collect and process the following types of information:
a) Personal Information
- Name
- Email address
- Phone number
- User profile photo
- Government-issued ID (where verification is needed)
b) Property-Related Information
- Property listings you create or interact with
- Property preferences and saved searches
c) Usage Data
- App usage statistics
- Interactions with listings and agents
- Clickstream and in-app behavior data
d) Location Data
- With your permission, we collect your device's location to suggest nearby properties and improve results
e) Device and Technical Data
- IP address
- Device type, OS, and model
- Mobile network information
- App crash logs and diagnostic data
3. How We Use Your Information
- Provide, maintain, and improve the SuperHomes app and its features
- Enable you to create and manage property listings
- Match you with relevant listings, agents, and services
- Communicate updates, recommendations, and promotional content
- Prevent fraud, enforce legal obligations, and ensure platform security
- Customize content and provide a personalized user experience
4. Sharing and Disclosure
We do not sell your personal information. However, we may share it under the following circumstances:
- With agents, landlords, or developers when you express interest in a property
- With service providers who help us operate our app
- For legal reasons, including to comply with regulations
- With affiliated companies, in accordance with applicable data protection laws
5. Data Retention and Account Deletion
We retain your information only for as long as necessary. You may request account deletion by contacting us at info@superhomes.co.ke.
For account removal or deletion requests, contact: removal@superhomes.co.ke
6. Your Rights and Choices
- Access, correct, or delete your personal data
- Withdraw consent to processing
- Opt-out of marketing communications
- Request a copy of your stored data
To exercise any of these rights, contact: info@superhomes.co.ke
7. Data Security
We use industry-standard encryption, authentication, and security practices to safeguard your data.
8. Children's Privacy
The SuperHomes app is not intended for children under the age of 18.
9. Third-Party Services
Our app may contain links to third-party websites or services. This policy does not apply to those services.
10. International Data Transfers
If you use SuperHomes from outside Kenya or East Africa, your information may be processed in a country with different data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted within the app and on our website.
12. Contact Us
SuperHomes Solutions Limited
Email: info@superhomes.co.ke
Website: www.superhomes.co.ke