SuperHomes Privacy Policy

Effective Date: March 31, 2025
Last Updated: March 31, 2025
App Name: SuperHomes
Company: SuperHomes Solutions Limited
Contact Email: info@superhomes.co.ke

1. Introduction

SuperHomes is committed to protecting your privacy and ensuring transparency in how we collect, use, store, and share your personal information. This Privacy Policy explains the data practices for users of the SuperHomes mobile application available on iOS and Android.

By using our app, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the app.

2. Information We Collect

We may collect and process the following types of information:

a) Personal Information

• Name
• Email address
• Phone number
• User profile photo
• Government-issued ID (where verification is needed)

b) Property-Related Information

• Property listings you create or interact with
• Property preferences and saved searches

c) Usage Data

• App usage statistics
• Interactions with listings and agents
• Clickstream and in-app behavior data

d) Location Data

• With your permission, we collect your device's location to suggest nearby properties and improve results

e) Device and Technical Data

• IP address
• Device type, OS, and model
• Mobile network information
• App crash logs and diagnostic data

3. How We Use Your Information

We use the collected data to:

• Provide, maintain, and improve the SuperHomes app and its features
• Enable you to create and manage property listings
• Match you with relevant listings, agents, and services
• Communicate updates, recommendations, and promotional content
• Prevent fraud, enforce legal obligations, and ensure platform security
• Customize content and provide a personalized user experience

4. Sharing and Disclosure

We do not sell your personal information. However, we may share it under the following circumstances:

• With agents, landlords, or developers when you express interest in a property
• With service providers who help us operate our app (e.g., analytics, cloud hosting)
• For legal reasons, including to comply with regulations or enforce our terms
• With affiliated companies, in accordance with applicable data protection laws

5. Data Retention and Account Deletion

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. You may request account deletion by contacting us at info@superhomes.co.ke. Upon receiving your request, we will:

• Verify your identity to ensure security
• Delete your personal information within 30 days
• Remove your active listings and saved searches
• Retain only information required by law
• Send you confirmation once deletion is complete

Note that some information may be retained in backup systems for a limited period or as required by law.

For account removal or deletion requests, contact: removal@superhomes.co.ke

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Withdraw consent to processing
• Opt-out of marketing communications
• Request a copy of your stored data

To exercise any of these rights, contact: info@superhomes.co.ke

7. Data Security

We use industry-standard encryption, authentication, and security practices to safeguard your data. However, no system can guarantee absolute security. We advise you to keep your login credentials secure.

8. Children's Privacy

The SuperHomes app is not intended for children under the age of 18. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data promptly.

9. Third-Party Services

Our app may contain links to third-party websites or services. This policy does not apply to those services, and we are not responsible for their privacy practices. Please review their respective policies.

10. International Data Transfers

If you use SuperHomes from outside Kenya or East Africa, your information may be processed in a country with different data protection laws. By using the app, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted within the app and on our website. We encourage you to review this policy periodically.

12. Contact Us

For questions, concerns, or data requests related to this Privacy Policy:

SuperHomes Solutions Limited
Email: info@superhomes.co.ke
Website: www.superhomes.co.ke